Shipping policy

Shipping policy

Thank you for shopping with [BRAND]. Below you will find important information regarding our shipping process.

The time for order delivery is divided into two parts:

  • Processing time: Order verification, quality check and packaging. All orders are usually sent to our warehouse for dispatch within 24h after the order is placed and payment is received.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.

USA & Canada

Standard Secured Shipping & Insurance takes 5-11 Business Days for delivery.

Germany

Standard Secured Shipping & Insurance takes 5-12 Business Days for delivery.

Netherlands & Belgium

Standard Secured Shipping & Insurance takes 5-12 Business Days for delivery.

U.K & Rest of Europe

Standard Secured Shipping & Insurance takes 5-12 Business Days for delivery.

Australia & New Zealand

Standard Secured Shipping & Insurance takes 5-12 Business Days for delivery.

Some products might be shipped separately and arrive at different times because we have warehouses in different locations. Free shipping deliveries may experience delays, which is agreed upon at checkout.

Note that for some countries, shipping may take longer than estimated.

Depending on the volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don't want to sacrifice is the quality of our products. Thanks for understanding.

Changes Request

If you need to make changes to your order, please email us within 24 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.

Tracking

Once your order has shipped, tracking details will be sent via email.

Please allow 24–48 hours for tracking updates to appear in the carrier's system.

Shipping Delays

While we aim to meet the estimated delivery windows, delays may occur due to circumstances outside of our control, including:

  • customs clearance procedures
  • peak seasonal shipping volumes
  • carrier delays
  • severe weather conditions
  • incorrect shipping information provided at checkout

Incorrect Address Information

Customers are responsible for ensuring that shipping information provided at checkout is accurate.

[BRAND] is not responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.

Deliveries

If a customer refuses delivery of an order, this will be considered the customer's voluntary decision not to accept the shipment. [BRAND] is not responsible for orders refused at delivery, and no refund will be issued for a refused shipment, except where required by applicable law.

Refused shipments may not be returned to our warehouse. Depending on the carrier and destination, the parcel may instead be held at the carrier's local facility for a limited period of time. It is the customer's responsibility to contact the carrier and arrange collection or redelivery within the carrier's specified holding period.

If the customer does not collect the parcel or arrange redelivery before the carrier's holding period expires, the shipment may be abandoned, disposed of, or destroyed by the carrier. [BRAND] is not responsible for any loss resulting from the customer's refusal to accept delivery or failure to collect the shipment within the required timeframe.

Contact

If you have any questions regarding your shipment, please contact our support team and include your order number.

Email: [EMAIL] or directly via our Contact Us page (https://[DOMAIN]/pages/contact)

Business Information

[LEGAL BUSINESS NAME]

[BUSINESS ADDRESS]

Email: [EMAIL]